Frequently Asked Questions

Minimum Order Requirement (MOQ)

Our minimum order for custom garments is 50 pieces per design. We can facilitate smaller orders but there are restrictions as to how many colors and placements can be used on your shirt.

Turnaround Times

Our standard turnaround time is 7-10 working days. We do have rush service available under certain conditions and at an additional cost. Please contact us for further information.

Proofing

We go the extra mile in making sure that we don’t start printing until we are sure that we are all on the same page. Once we receive your art and product description, we start making a digital mock-up (or proof) of your design. Once you have approved the design or made any notes for us to change, we are ready to start printing. In some cases we will print a physical sample for your approval before we start printing your actual merchandise.

Product Availability

Sometimes blank goods and specialty products/materials can become out-of-stock during the quote process. We will make every reasonable attempt to let you know if a product is no longer available and offer a comparable substitution, although additional charges may apply.

Ink Types Offered

We offer plastisol, water-based, discharge, & metallics for garments.

Pantone Matching / Custom Color

Our experienced press technicians are happy to custom mix ink colors to your specifications. Pantone matches generally incur a 1000/- fee per color.

Printing Over Zippers, Seams & Jeans

We are limited in our ability to print over Jeans, zippers and seams on garments. Please contact us for more information.

Maximum Print Size

For garment printing we currently offer a maximum image size of 12inch″ wide and 18inch″ tall. Maximum image size for flat stock / poster printing is 13″x19″ with a full bleed.

Maximum Number of Colors

For garment printing we can currently print up to 8 colors. You can use as many colors as you want, but please be advised that there is a screen charge per color used and the higher the number of colors used in the design, the higher your minimum quantity must be.

Payment / Terms

We require payment in full (of your finalized quote) when you place your order.

Re-ordering

We hope that you are so satisfied with your order that you’ll come back for more! To re-order a previous job or design, just drop us an email and let us know what needs to be re-printed. We will get back to you on any price changes or additional information that affects your order.

Customer Provided Goods

We are happy to provide printing services on customer supplied goods. It should be noted that you may be required to provide additional items to ensure we meet your total quantity needed. Pricing and further information is available upon request.